I am an accomplished administrative professional with over 13 years of extensive experience in customer service, primarily within the BPO sector and virtual assistance. My career is marked by a proven track record of enhancing team performance and elevating customer merchant satisfaction through effective leadership and robust organizational skills.
Experience: 2 - 5 years
Proficient in blended of technical skills, marketing knowledge, and customer-focused strategies to drive sales and foster business growth. Overseeing the operations and strategies of an online business to ensure success and growth.
Experience: 10+ years
Develop and implement strategic plans to enhance team performance and achieve campaign goals. Align team tactics with overall business strategies, ensuring consistency and efficiency.
Experience: 10+ years
Providing excellent customer support managing feedback, and resolving issues promptly to maintain customer satisfaction and loyalty.
Experience: 6 months - 1 year
Experience: 2 - 5 years
Utilizing analytics tools to track performance metrics, understand customer behavior, and make data-driven decisions to optimize sales and marketing strategies.
Experience: 2 - 5 years
Demonstrated ability to lead and motivate teams to achieve productivity and performance targets, fostering an environment of collaboration and continuous improvement.
Experience: 2 - 5 years
Understand and apply email marketing, content marketing and social media strategies to drive traffic and convert leads.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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