Learning Operations Associate

Part of my previous job is to monitor and track food orders, room reservation and equipment request by using Microsoft Office Excel and Word. I make sure that no double booking and all requests are processed before the event.

I worked as customer service representatives (Voice and Non-voice) for 7 years from 2014 - 2021. When it comes to soft skills and other related skills when it come to customer service, I think I will rate myself 5 star, I know how to handle irate subscriber or client, resolve their issues and I can also do multi tasking.

As a lead of Venue Management Team, I would say that my scheduling skills is one of my asset. This is one of the most important task on my current role. I used to scheduled training sessions and events and I'm also assigned in monitoring all training session on my department.

End to end process from venue, food, logistics, program flow and total cost of the event or training session.

As a content moderator, Critical Thinking skills is a must. Analysis, Evaluation, Inference, Explanation and Reflection are the core components of Critical Thinking, one example is before we take down content we must use or apply those components before making decision.

I worked as Training Specialist for 2 years (2019- 2021) handling Customer Service for Voice and Non-voice account. Currently working as Training Coordinator (2021 - onwards) handling Venue Management

I worked as content moderator with Meta for 2 years (2021-2023), I'm knowledgeable when it comes to policy and rules of the said social media platform

I worked as service crew for 4 years from 2009 - 2013