Real Estate VA / General VA / CSR

Performed accurate bank reconciliations, managed and processed supplier invoices, generated tenant invoices for utilities and maintenance, oversaw email correspondence, drafted lease agreements, created and maintained property folios, processed land tax and insurance documents, conducted precise data entry, and provided comprehensive administrative support to property managers, business development managers, sales and leasing officers, and the accounting department.

Delivered exceptional customer service by managing high-volume inbound and outbound calls, addressing inquiries, resolving issues, and providing accurate information; processed orders, tracked shipments, and ensured timely delivery; upsold additional products and services, promoted company programs like private label credit cards, maintained detailed records, and demonstrated strong problem-solving skills, empathy, and patience while consistently meeting and exceeding performance metrics.

Provided exceptional customer service by answering inquiries about insurance plan benefits, explaining copays and co-insurance, assisting with locating in-network providers, connecting callers to the appropriate departments, guiding them through pre-authorizations and appeals, and ensuring overall client satisfaction with empathy and efficiency.

Bank Reconciliation is part of my task as we need to have the Company's Trust Account reconciled on a daily basis.

We receive invoices from Suppliers for the services provided to our managed properties and we're responsible for entering them for payment and make sure that suppliers get paid on time.