Quality Assurance| Customer Support l Recruiter

Consistent TOP Performer Managed customer inquiries and suggestions courteously and professionally. Responded to customer requests for products, services, and company information. Developed rapport with customers through active listening skills, leading to positive feedback from clients. Responded to customer requests for products, services, and company information. Resolving customer complaints, managing their records, and sending reports on customer service issues.

Monitored calls daily following standard operation procedures and quality-control programs. Cover 90-100 evaluations per week. Participates in developing and maintaining quality monitoring processes, procedures, and tools (monitoring forms, statistical reporting, schedules, and assignments) that support Operational Standards and meet client criteria. Educated employees on specific QA standards and confirmed maintenance of standards. Meets with other QA Associates and QA supervisor regularly to review shift plans, quality items, report issues, and to design plans for the center. Recorded findings of inspection process, collaborating with quality team to implement corrective actions. Collected and analyzed data to measure effectiveness of quality control processes through attending Client Calibration Sessions

Sourcing and reaching out to qualified candidates for current open roles. Screen resumes, job applications, and select qualified candidates. Serving as a go-between for candidates and hiring managers Publish job ads in various portals. Conduct initial phone screens to create shortlists of qualified candidates Follow up with candidates throughout the hiring process. Maintain a database of potential candidates for future job openings.