General VA/Cold Calling/Technical Chat/Email support

I have a proven track record of sending follow-up emails to customers, ensuring that their issues are resolved promptly and satisfactorily.

-Responding to customer inquiries quickly, directly, and concisely. -Troubleshooting home networking devices -Processing replacement for products that are deemed defective -Recommending product upgrades -Processing sales -Validating products for possible refund -Documenting and tagging cases

With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional.

With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional.

Managed customer interactions and enhanced the overall chat and email support experience through the Salesforce CRM tool.

I was trained for a cold calling position using the Call Tools dialer to call potential leads interested in selling their properties. I learned what disposition to select for certain scenarios and what qualifying questions to ask, such as timeline, motivation for selling, and their asking price. I was also provided with a script that contains objections and rebuttals. During the training, we had a short roleplay based on the script provided. I am committed to continuous learning and improvement, always seeking ways to enhance my skills and stay updated with the latest sales techniques and industry trends.

I teach English as a Second Language to Japanese students, helping them enhance their English skills through a supportive and engaging method.

Edited videos for personal use.

Created personal projects, edited photos, created CVs, and edited videos on Canva.