Marifel

Customer Support Specialist with Shopify Experience

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.58/hour ($982.08/month)

Bachelors degree

Last Active

February 20th, 2025 (5 days ago)

Member Since

May 3rd, 2024

Profile Description

Hi, I’m Upgrade to see actual info, a Customer Support Specialist with a strong background in eCommerce, especially Shopify. I’ve worked in telecommunications, retail, and service desk roles, where I’ve developed a passion for helping businesses grow by delivering excellent customer experiences. I specialize in managing customer inquiries, handling returns (including loop returns), and streamlining processes to improve efficiency. I also assist with data entry, administrative tasks, and can help with simple social media posting and Canva edits. I’m committed to providing thoughtful, personalized support and always look for ways to make things better for customers and businesses alike. Let’s connect—I’d love to help your business thrive!

Soft Skills: Empathy and active listening, Strong communication and interpersonal skills, Problem-solving and troubleshooting, Time management and multitasking, Attention to details, Adaptability and willingness to learn
Tools I Use: Shopify, Zendesk, Gorgias, Slack, Microsoft Office Suite, Google Workspace, Loop Returns, Trello, Canva