Customer Support

I have a strong expertise in payroll handling, timekeeping, managing deductions, and editing paygrid. I am passionate about ensuring accuracy and efficiency in all these tasks, which makes me a valuable asset to any team. My enthusiasm for detail and commitment to excellence shine through in my work, and I'm always eager to take on new challenges and deliver outstanding results.

I possess a diverse set of skills essential for excelling as a virtual assistant. My strengths include effective communication, problem-solving, empathy, and patience, ensuring customers feel heard and valued. I am proficient in managing payroll, HR benefits, retail account tasks, processing orders, returns, and cancellations. I have extensive experience in both voice and non-voice support, including email, chat, and phone communication. My technical proficiency, time management, attention to detail, adaptability, product knowledge, conflict resolution skills, and positive attitude make me a strong candidate dedicated to providing exceptional service and contributing to the organization's success.

I excel in handling and processing orders, managing complaints, processing returns, handling cancellations, tracking orders, and arranging replacements. My passion for providing outstanding customer support and my keen attention to detail make me an invaluable asset in ensuring a seamless and satisfying experience for customers. I thrive on solving challenges and delivering top-notch service that exceeds expectations.

I have extensive experience handling accounts payable, including adding deductions for garnishments, voluntary deductions, creditor garnishments, child support, and bankruptcy. I have managed the setup of deductions and ensured that the addresses and payments are accurate, tying payables to the correct agencies. My attention to detail and commitment to accuracy make me proficient in managing these complex tasks, ensuring everything is processed correctly and efficiently.

I also have experience in technical support, where I help customers troubleshoot issues, navigate specific apps, and use their devices effectively. I assist users in identifying and resolving technical problems, ensuring a smooth and efficient experience. My ability to explain complex technical concepts in simple terms helps customers feel confident and empowered in using their technology

I have extensive experience in handling healthcare accounts, where I assist customers in understanding their benefits, finding lower prices on medication, and addressing their inquiries. My strong communication skills, empathy, and attention to detail enable me to provide exceptional support and ensure customer satisfaction.