Service Delivery / Learning & Business Development

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 21st, 2025 (5 days ago)

Member Since

August 30th, 2016

Profile Description

The Philippine contact center industry that I supported for over 15 years has taught me lessons I might not probably have learned anywhere else. The Customer Service roles I had opened my eyes to things as resolution and delivering it in a way that the interaction is memorable. It is Customer Service that sets one business apart from anyone else. These are the same ideals I taught my trainees when I became a Trainer three years after joining the industry. It is through this opportunity that I learned about Sales. For the years that followed, Customer Service and Sales became integral parts of the accounts I joined focusing not only on over-the-phone conversations but on email and chat platforms, too.

I had the opportunity to mold younger minds when I became a Training Manager. Apart from being responsible for the development of multiple trainers, it was also a responsibility to interact with clients, meet their expectations and sustain their trust. This required coordination with various departments, the ability to identify gaps and solutions quickly, accountability and constant communication. I began to gain understanding of how the business is run overall. I realized the more ready and equipped the people are, the more successful the business becomes.

I eventually transitioned to Operations support as Sales Manager. Being responsible for the performance of at least 40 teams required compelling expectations, coaching sessions and a lot of continuous education. Understanding trends and gaps, identification of action plans and creativity around spiffs and incentives were also necessary. As Sales was relatively new to the account when I had the role, I found the responsibility both overwhelming and rewarding.

Now joining the freelancing space, I have set my eyes to discovering new horizons while creating memories with and remaining present in the lives of my true VIPs - my family.