Cris

CSR|Technical support|Cold caller|Appointment setter|Canva

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

November 21st, 2024 (today)

Member Since

April 16th, 2024

Profile Description

Alone we can do so little; Together we can do so much. Are you ready for your business to grow even more?

I'm the type of person that if you ask me a question and I don't know the answer, I'm gonna tell you that I don't know. But I bet you what, I know to find the answer and I will the answer.

Experienced:
I worked in a Convergys-Concentrix (BPO company) for almost 8 years (7 years and 11 months).

CENTURYLINK - Technical Support : Inbound/Outbound/Billing/Troubleshooting for Landline Phone

CHARTER - Time Warner Cable Technical Support : Inbound/Outbound/Billing/Email/Troubleshooting for high speed internet.

VOYAGER Medical Proctor/Virtual Assistant : Assist patients to facilitate test kit.

COMCAST - Customer Service/Retention/SALES : Inbound/Outbound/Billing/Email/Saving customers/SALES, Educate customer on how to acquire FREE high speed internet (Internet Essentials). Upsell Xfinity Mobile.

Message me and explore opportunities to collaborate and achieve our goals together.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Managing incoming calls, collecting required data for 5 years, 2 years for Centurylink account 3 years for Charter time warner cable. Monitoring telecommunication systems, network traffic, and devices interactions. Troubleshooting and diagnosing network malfunctions, technical errors, and faulty equipment.

Customer Support » Phone Support

Experience: Less than 6 months

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Customer service: Educating customer how to avail free internet service for Internet Essentials comcast account. Retention: Monitoring customer satisfaction levels and addressing any concerns or issues promptly. Developing and implementing strategies to reduce customer churn and increase retention rates.

Other Skills

Marketing » Social Media Management

Experience: Less than 6 months

Real Estate » Photo Editing

Experience: Less than 6 months

Customer Support » Sales Support » Account Retention

Experience: Less than 6 months

Design » Graphic Design » Canva

Experience: Less than 6 months

Marketing » Performance Marketing

Experience: Less than 6 months

Marketing » Marketing Automation

Experience: Less than 6 months

Marketing » Social Media Management » Facebook marketing

Experience: Less than 6 months

Design » Graphic Design

Experience: Less than 6 months

Customer Support » Sales Support

Experience: Less than 6 months

Accounting » Accounts Receivable » Billing

Experience: Less than 6 months

Marketing » Sales

Experience: Less than 6 months

Professional Services » Medical Services » Patient Care

Experience: Less than 6 months

Virtual assisting customers on how to use swab test kit for Voyager account.

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu

Tests Taken: IQ
Score: 138: DISC
Dominance: 37
Influence: 34
Steadiness: 24
Compliance: 5: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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