Ian
Customer Support Rep | Digital Marketing Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.60/hour ($633.60/month)
Associates degree
Last Active
December 6th, 2024 (59 days ago)
Member Since
April 15th, 2024
Profile Description
Customer Support Representative | Acela BPO
- Worked years as a customer service representative, supporting client across the US and Canada with their online accounts.
- Respond to customer inquiries promptly and professionally via phone,
- Identify and troubleshoot customer issues related to our online casino platform (website, account management, etc.).
- Worked with backend department in processing payouts, and deposits swiftly.
- Document customer interactions accurately and efficiently and uphold company policies and procedures while remaining professional and courteous at all times.
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- Passed and finished Meta and Coursera Marketing Course
- Fundamentals of Social Media Advertising | Social Media Management | Introduction to Social Media Marketing
- Learned about Social Media content creation, management, and scheduling.
- Gain understanding how to collect, analyze, and interpret marketing data fro
- Understand how to effectively measure the success of your marketing campaigns and how to optimize it further.
- Strong English Communicational Skills
- above 60 wpm
- Proficient in MS, Google, and Apple software platforms.
- Work independently but is a team player.
- Preferred to work remotely.
Top Skills
Customer Support
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 1 - 2 years
Developed a customer-centric approach by resolving inquiries promptly and professionally through email.
Customer Support » Chat Support
Experience: 1 - 2 years
Highly experienced in fast paced environment. Provides clear and informative answers while juggling multiple chat conversations
Other Skills
Marketing » Social Media Management » Facebook marketing
Experience: 6 months - 1 year
Had earned Meta Facebook marketing associate course to back up my skills
Advertising » Facebook Ads
Experience: 6 months - 1 year
- Expertise in Facebook Ads Manager - Experience with audience targeting options, custom audiences, and Lookalike Audiences. - Knowledge of Facebook Pixel implementation and data tracking for campaign optimization.
Customer Support » Phone Support
Experience: 1 - 2 years
Effectively addressed customer inquiries related to account management, troubleshooting technical issues, and navigating our platform. I leveraged strong communication and problem-solving skills to identify solutions, de-escalate situations, and ensure customer satisfaction.
Customer Support » Customer Service » Payment Processing
Experience: 1 - 2 years
Basic Information
- Age
- 21
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Pablo, Laguna
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 20
- Influence: 10
- Steadiness: 30
- Compliance: 40
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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