Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

December 28th, 2024 (yesterday)

Member Since

March 6th, 2024

Profile Description

I am a seasoned professional with a comprehensive 9-year background in various customer-focused and administrative roles, showcasing my ability to adapt and thrive in dynamic environments. My career has been characterized by a commitment to delivering excellence, whether it be through managing disability claims, providing exceptional customer service, executing effective collection strategies, or driving sales through telemarketing. Here's a closer look at my journey:
Claims Management Associate at Accenture (3 years): My most recent role involved processing and reviewing disability claims, where accuracy, empathy, and a deep understanding of policy and procedure were paramount. I excelled in navigating complex documentation and ensuring that claimants received the support and outcomes they deserved, demonstrating my detail-oriented approach and dedication to positive client outcomes.
Customer Service Representative (2 years): Working in an online grocery home shopping account, I developed a robust skill set in customer service, managing inquiries, and resolving issues with efficiency and a customer-first mindset. This role taught me the importance of clear communication, patience, and the ability to anticipate customer needs, ensuring a seamless and positive shopping experience.
Collections Specialist at UnionBank (2 years):  I balanced the objectives of recovery and relationship management, employing negotiation and problem-solving skills to navigate sensitive financial discussions. This experience solidified my understanding of financial products and the significance of maintaining customer trust and integrity in challenging situations.
Telemarketer in a Local Insurance Company (2 years): Starting my career in telemarketing, I learned the art of persuasive communication and resilience. This role was instrumental in developing my ability to connect with clients, understand their needs, and present solutions in a compelling manner, laying the groundwork for my subsequent career advancements.
Key Competencies:
Detail-oriented and analytical thinkingEmpathetic client engagementEffective communication and negotiationProactive problem-solvingAdaptability in fast-paced environmentsI am passionate about utilizing my diverse skill set to contribute to and grow with future employers, always aiming to exceed expectations and drive positive outcomes. I am eager to connect with like-minded professionals and explore opportunities where my background in claims management, customer service, collections, and sales can add significant value.