I am a Customer Service Representative with over two years of experience in the industry and a year of experience as an Account/Project Coordinator. I excel at multitasking, and my years of experience in customer-facing roles have honed my communication, time management, and organizational skills. The constant changes in processes have also trained me to adapt and learn easily.
Tools I have used include:
- MS Word / Excel / Powerpoint
- Smartsheet
- Oracle Fusion
- Clarify
- Opus
- Salesforce
- ServiceNow
- Zendesk
- Confluence
- CXOne Softphone
- Genesys
- Google Workspace
- MS Teams / Outlook
- Slack
Language Level:
CEFR: C1 Level
If all of these qualifications are what you are looking for, look no further! I can handle calls, chat, SMS, and/or e-mails. I always ensure customer satisfaction while simultaneously upholding the company’s interest.
If you’re interested, please leave a message.
Experience: 10+ years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Over the past year, I have developed a strong proficiency in Smartsheet, rating my skills at a solid 4 out of 5. My experience includes effectively organizing sheets for optimal workflow and utilizing conditional formatting to enhance data visualization and prioritization. This experience has enabled me to streamline project management processes, track progress dynamically, and facilitate team collaboration with greater efficiency.
Experience: 6 months - 1 year
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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