Melodia

Customer Service Representative/ Virtual Assistant

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Overview

Looking for part-time work (5 hours/day)

at $4.40/hour ($484.00/month)

Bachelors degree

Last Active

April 4th, 2025 (2 days ago)

Member Since

February 27th, 2024

Profile Description

A customer service professional with over 12 years of experience in inbound and outbound calls, healthcare support, and telehealth services. Spent five years at JPMorgan Chase handling inquiries, resolving complaints, and coordinating with various departments to address customer concerns. Another seven years were dedicated to a UK telecommunications company, managing billing issues, disputes, payments, troubleshooting, and escalations.Skilled in handling patient inquiries, assisting with consultations, and providing excellent service over the phone as well as collecting reviews in Google. Background includes administrative tasks, scheduling, and ensuring smooth operations in fast-paced environments. A quick learner, adaptable, and detail-oriented, with strong communication and problem-solving abilities. Always eager to contribute and help businesses thrive. Let’s connect!

Top Skills

Software » API Development » Stripe Api

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 10+ years

Answered inbound calls for JP Morgan Chase bank for 5 years. Tasks included answering inquiries, resolving complaints, coordinating with the corresponding department to resolve issues. Did the same for 7 years with a UK telecommunications company as the frontline for billing issues, disputes, payments, troubleshooting and raising concerns that requires ecalation to the proper department.