I have been with the BPO industry for 19 years and handled different campaigns and accounts. I handled customer services accounts, healthcare accounts, infomercials, technical support and collections. I was also an appointment setter and handled campaigns like business to business and business to customers. I was also a Quality Analyst, Trainer and a team Lead for different accounts and handled different agents.
I aim to share my knowledge to the continuous success of the company and to excel on the field open which will be assigned to me, and to be able to make significant contribution to a company that will hone my abilities and personality, enrich my career growth and encourage me to work in the best of my capabilities. I have strong verbal and personal communication skills. I am motivated and has initiative in what ever task I am given, strong decision making and critical thinking is also one of the qualities I posses. I am tolerant and flexible to different situations, I easily get along with the prospects or customers, the goal is to establish a good working environment. I prioritize work and I can work under pressure.
Experience: 5 - 10 years
Experience: 5 - 10 years
I was a Quality Assurance specialist and I ensure to meet the standards of the account. I monitor the processes and perform compliance audit.
Experience: 1 - 2 years
I call customers whit previous balances and see to it that they will pay. I always make sure to reach my quota so for me even a single penny is a great help.
Experience: 5 - 10 years
I handled different types of customer service accounts and online retail stores. I make sure I am equipped with product knowledge so you can gain the trust of the customer. I also make sure that I listen actively so we can communicate easily.
Experience: 5 - 10 years
I handled support roles like QA, Trainer and team Leads.
Experience: 6 months - 1 year
I call prospects who may be interested in buying a certain property. I schedule a meeting with the sales agent.
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
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