Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
November 27th, 2024 (today)
Member Since
February 25th, 2024
Profile Description
Throughout my career, I have gained a wealth of experience in troubleshooting and resolving technical issues for our clients. My expertise includes managing helpdesk tickets and escalated tickets from Tier 1,
providing remote support services including technical troubleshooting with Microsoft 365 products such as Office 365 installation, Microsoft 365 billing, Microsoft Exchange, SharePoint, Outlook, OneDrive, Domain services, MFA, and troubleshooting through PowerShell.
Top Skills
Office and Administration » Communication
Experience: 2 - 5 years
Office and Administration » Microsoft Outlook
Experience: 5 - 10 years
Troubleshooting Outlook issues Migrating mailboxes send/receive issues configuring mailboxes setting up inbox rules
Office and Administration » Microsoft 365
Experience: 2 - 5 years
As a previous Microsoft 365 Cloud Senior Support Analyst, I have gained experience in Microsoft 365. In resolving our clients technical issues, and in addressing all of their concerns such as billing concerns, setting up Office 365 accounts on the Admin Center, troubleshooting their emails, setting up their emails, setting up their Teams Phone System, troubleshooting sync issues with SharePoint and OneDrive and a lot more.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Email Handling
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Office and Administration » Microsoft 365 » SharePoint
Experience: 2 - 5 years
Basic syncing troubleshooting Setting up permissions or unique permissions on SharePoint Customizing storage Troubleshooting sharing issues Sharing user experience
Marketing » CRM » Microsoft Dynamics 365
Experience: 2 - 5 years
Office and Administration » Transcription
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Microsoft Power Point
Experience: Less than 6 months
Office and Administration » Microsoft Word
Experience: 10+ years
Software » Devops » Powershell
Experience: 2 - 5 years
Cloud Services » Azure
Experience: 2 - 5 years
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Pedro, Laguna
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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