Remote IT Helpdesk Support / Technical Support
More than six years as an IT Service Desk/Helpdesk Analyst and two years in Admin office for a Business Process Outsourcing company. I have served huge companies like Sutherland, Optum-United Health Care company, Google. I have also served different clients, full time, from Canada and United States. The following are the tools I have experience with: Ticketing Systems: ServiceNow Freshdesk JIRA Connectwise Autotask PSA Salesforce CRM Remote Control Tools: Connectwise Manage