Customer Service Specialist

Used Zendesk for 4 years

Experienced Shopify using admin access to cater to both customer and employee needs.

Experience with customer support for various brands. Winc - Assist customers with their orders, shipping concerns, and other wine-related complaints from multi-channel outlets (email, calls, chat, SMS) on time. AT&T- Respond to queries about ATT products and services, promotions, and billings. Enhance customer experience by providing outstanding and prompt customer service. Expedia - Assist customers with their flight, hotel, and or car booking concerns.

Tried using Gorgias for 5 months

Became a team leader for 3 years at a wine subscription company. Responsible for overseeing the team’s performance and determining work requirements. Provide leadership by coaching, monitoring, and supporting the team. Develop plans to achieve the clients' requests, goals, and targets.

Managed certain projects from 1 brand to another. Became a CSAT analyst of a travel account. Evaluate CSAT calls assess the positive behavior displayed during the interaction and use it as a model call during call-listening sessions. Managed other project during the transition phase of a previous brand from an old tool to another.