Airbnb Team Lead (Resolutions 2), Freelance Booking Coordina

I oversee a diverse portfolio of residential and commercial properties, ensuring optimal performance and tenant satisfaction. My responsibilities encompass all facets of property management, including leasing, maintenance, financial operations, and tenant relations. Leasing: Develop and implement comprehensive leasing strategies to attract and retain tenants, resulting in consistently high occupancy rates across properties. Conduct thorough tenant screenings, lease negotiations, and move-in inspections to ensure qualified and responsible tenants. Maintenance: Coordinate and oversee maintenance and repair activities, promptly addressing tenant requests and resolving issues to uphold property standards and compliance with regulations. Implement preventative maintenance programs to minimize downtime and prolong the lifespan of property assets. Financial Operations: Prepare and manage property budgets, closely monitoring income and expenses to optimize financial performance and achieve budgetary goals. Conduct regular financial analyses and reports, providing insights into revenue growth opportunities and cost-saving measures. Tenant Relations: Foster positive relationships with tenants through effective communication, responsiveness, and proactive problem-solving. Address tenant inquiries, concerns, and disputes in a timely and professional manner, striving to ensure a harmonious living and working environment. Overall, my experience as a Property Manager has equipped me with the skills and expertise to effectively manage properties, drive operational efficiency, and deliver exceptional value to property owners and tenants alike.

As an Airbnb Support/ Team Lead (Resolution 2), I am dedicated to providing prompt and effective assistance to both guests and hosts, resolving inquiries, concerns, and disputes to ensure a positive experience for all parties involved. My role involves navigating complex situations with empathy, professionalism, and a focus on finding equitable resolutions that align with Airbnb's policies and standards. Key Responsibilities: Inquiry Resolution: Respond promptly to inquiries from guests and hosts regarding bookings, cancellations, payments, and other related issues, demonstrating a thorough understanding of Airbnb's platform and policies. Provide clear, accurate, and empathetic guidance to help users navigate any challenges they encounter during their Airbnb experience. Dispute Management: Investigate and mediate disputes between guests and hosts, leveraging effective communication and conflict resolution skills to facilitate constructive dialogue and reach fair and amicable resolutions. Adhere to Airbnb's dispute resolution processes and guidelines, ensuring that all parties are treated fairly and that resolutions are consistent with Airbnb's standards and principles. Policy Adherence: Stay informed about updates to Airbnb's policies, terms of service, and community standards, and ensure compliance with these guidelines in all interactions with users. Educate guests and hosts on Airbnb's policies and procedures, helping to prevent misunderstandings and disputes before they arise. Escalation Management: Handle escalated cases with sensitivity and professionalism, collaborating with internal teams as needed to address complex issues and ensure timely resolution. Document and track all interactions and resolutions in Airbnb's internal systems, maintaining accurate records for reference and reporting purposes. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the support team, contributing insights and feedback to help enhance the overall customer experience. Participate in training programs and skill development initiatives to stay updated on best practices in customer support and conflict resolution. In summary, as an Airbnb Support Resolution Specialist, I play a vital role in ensuring the smooth operation of Airbnb's platform by providing timely, empathetic, and effective support to users. Through proactive communication, diligent investigation, and a commitment to fairness, I strive to uphold Airbnb's reputation as a trusted and reliable platform for travelers and hosts worldwide.

I serve as the primary point of contact and trusted advisor for a diverse portfolio of clients. In this role, I am responsible for nurturing and strengthening client relationships, understanding their unique needs, and delivering tailored solutions to drive mutual success. Key Responsibilities: Relationship Building: Cultivate strong, long-lasting relationships with clients by understanding their business objectives, challenges, and priorities. Act as a strategic partner, proactively identifying opportunities to add value and enhance the client's experience with our products and services. Account Management: Serve as the main liaison between clients and internal teams, coordinating cross-functional efforts to deliver on client commitments and exceed expectations. Develop and implement account plans to drive growth, retention, and satisfaction, leveraging insights from client interactions and market trends. Solution Delivery: Collaborate with internal stakeholders, including sales, product development, and support teams, to customize solutions that address client needs and align with their strategic goals. Ensure seamless implementation and onboarding processes, providing guidance and support to clients to maximize the value of their investments. Performance Monitoring: Monitor key performance metrics and milestones, tracking client engagement, satisfaction, and revenue growth to measure success and identify areas for improvement. Conduct regular business reviews with clients to review progress, discuss challenges, and explore opportunities for collaboration and expansion. Issue Resolution: Proactively identify and address any issues or concerns raised by clients, serving as an advocate for their interests and facilitating timely resolution of problems. Demonstrate empathy, professionalism, and accountability in handling client escalations, striving to maintain trust and confidence in our partnership. Overall, my role as a Client Account Manager revolves around building strong client relationships, driving value creation, and ensuring the ongoing success and satisfaction of our clients. Through effective communication, collaboration, and strategic account management, I strive to exceed expectations and contribute to the growth and profitability of both our clients and Manulife PH.