Customer Service Support | Shopify (Gorgias)

I , as a Shopify Customer Service Representative helps customers with their questions, concerns, and orders to ensure a smooth shopping experience.

As a Social Media Moderator, I filter and tag prohibited images/videos or text in the content, such as sexualized images, decapitated head in the video, or even profane words present are also been flagged down, etc. I've done it for more than 5 years now.

I have experience in customer support using Gorgias, assisting customers with inquiries, order issues, and refunds for e-commerce businesses. I am the middle man between the company and the customer, I am in charge of handling the resolution in customers inquiries that inline with the businesses policies.

My work involves organizing and sorting data to keep information structured and easy to find. It also includes transcribing, where recordings from meetings or interviews are listened to and converted into text. Additionally, checking for errors ensures accuracy by identifying and correcting mistakes. Lastly, typing and copy-pasting help transfer text from one file or system to another efficiently.