Team Lead/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.50/hour ($792.00/month)

High school diploma

Last Active

March 15th, 2025 (8 days ago)

Member Since

January 8th, 2024

Profile Description

With over a decade of professional experience, I have honed my skills in various roles, including telecommunications, patient billing for DME providers, and team leadership.

Telecommunication Experience (2 years and 11 months):
- Expert in understanding and explaining bills, processing payments, and retaining customers.
- Proficient in selling products and handling irate customers professionally.
- Skilled in fixing basic phone and connection issues, updating account information, and deescalating supervisor calls.

Customer Service Associate & Team Lead for DME Provider (6 years):
- Specialized in processing payments, understanding and explaining EOBs, and updating insurance information.
- Knowledgeable about HIPAA, medical equipment codes, and medical billing procedures for PPOs and HMOs.
- Experienced in handling escalations, understanding deductibles, coinsurance, copayments, and out-of-pocket maximums.
- Proficient in Medicare, Medicaid, and Medicare Advantage Plans, and updating patient information.
- Experienced in working with EMRs sent by physicians or clinics.
- Knowledgeable about insurance verification and prior authorization.
- Adept at tracking agents' performance on a daily, weekly, and monthly basis using spreadsheets.
- Skilled in training new hires, handling supervisor calls, and using Microsoft Office for presentations, tracking, and documentation.
- Experienced in conducting team and individual coaching, understanding business needs, and communicating and presenting reports to clients.
- Proven ability to build connections with clients and employees and analyze team challenges to create effective action plans.

My diverse background and comprehensive skill set make me a versatile and valuable asset to any organization.