E-commerce | Administrative VA

Customer issues are inevitable, especially in the business field that I am in, where defects are often evident in used/secondhand goods. During this time, I provided clear, transparent communication and developed empathetic solutions to issues that may arise. I also processed returns and refunds based on the shop's agreed policy and conditions. This experience has equipped me with strong problem-solving skills and the ability to maintain positive customer relationships even in challenging situations.

My experience as a School Registrar Student Assistant at Xavier University - Ateneo de Cagayan from June 2023 to June 2024 has honed my administrative skills. During my tenure, I effectively managed tasks such as data entry, email and calendar management, and itinerary planning. This role enabled me to contribute significantly to the efficient operations of the registrar's office while fostering my growth in organizational and support capabilities.

I have hands-on experience with basic video editing using CapCut, where I edit pre-existing clips to create engaging social media videos.

I have been using Canva since high-school for academic presentations. Moreover, drawing from my experience as an E-commerce business owner for over two years, I utilized my Basic Graphic Design skills in Canva to improve product presentation.

I have successfully optimized product listings on Facebook to attract potential customers. By crafting engaging descriptions, using high-quality images, and implementing strategic keywords, I significantly enhanced product visibility and boosted sales for my e-commerce business.