Virtual Medical Assistant

Experienced in maintaining confidentiality and protecting sensitive patient information in compliance with HIPAA regulations. Skilled in ensuring secure handling, storage, and transmission of patient records, with a strong understanding of privacy and security standards in healthcare environment.

Proficient in verifying patient insurance coverage and benefits, processing prior authorizations, and resolving billing issues. Experienced in communicating coverage details to patients and providers while ensuring HIPAA compliance. Familiar with CPT, ICD-10, and HCPCS coding for accurate insurance verification and claims submission, with a strong ability to maintain accurate insurance records in EMR systems.

Experienced in providing compassionate and professional support to patients by addressing inquiries, scheduling appointments, and ensuring a positive experience. Skilled in coordinating care plans, conducting follow-ups, and maintaining accurate patient records while prioritizing their comfort and confidentiality.

Strong understanding of medical terminology, healthcare processes, and patient care workflows. Familiar with diagnostic codes (CPT, ICD-10, HCPCS), insurance procedures, and electronic medical record (EMR) systems. Skilled in coordinating with healthcare providers and supporting operational tasks to ensure efficient and accurate patient care.

Experienced in reviewing medical claims for accuracy, ensuring correct coding (CPT, ICD-10, HCPCS) and verifying patient insurance details. Skilled in identifying discrepancies, resolving claim issues, and ensuring compliance with insurance policies. Proficient in working with providers and insurance companies to facilitate timely claim resolutions and payments.