Jonah

VA | Customer Support| Guest Communication Agent

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 21st, 2025 (4 days ago)

Member Since

November 26th, 2023

Profile Description

Are you looking for a virtual assistant with exceptional skills? Look no further! My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info and I am a Customer Support for 2 years now, and been a Virtual assistant for 6 months with an experience in short-term rental (Airbnb and Upgrade to see actual info), tech support. I have a strong customer service background. Name a task and I'll make sure to get it done.
I am highly versatile, eager to learn, and passionate about improving my skills. My expertise includes:
- Guest Communication
- Property Management
- Customer Service and Support
- Administrative Task
- Email Management
Why Choose Me:
Proven track record of managing guest relations and resolving tech issues.
Efficient, reliable, and adaptable in dynamic environments.
I am available for 8 hours a day, 5 days a week, and open to working on a per-hour basis. Let me know your budget, and I can adjust accordingly to meet your needs.
Let's discuss how I can help your business thrive. I look forward to working with you!

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

- Organizing Emails - Prioritizing Emails/ Labeling: Urgent, Important - Filtering Emails - Unsubscribing - Responding - Setting up Auto-response

Customer Support » Customer Service

Experience: 2 - 5 years

- Understanding Customer Needs - Providing Information - Resolving Issues - Processing Orders or Requests - Follow-Up - Maintaining Records

Other Skills

Professional Services » Management Services » Property Management

Experience: 6 months - 1 year

- Manage bookings and inquiries for 98 properties on Airbnb and Booking.com - Communicate professionally with guests, addressing concerns and special requests - Coordinate seamless check-ins and check-outs - Resolve guest issues efficiently, ensuring satisfaction - Use feedback to improve service and optimize occupancy - Manage Airbnb Reviews - Collaborate with property owners to maximize revenue - Maintain accurate records of bookings, payments, and communications

Customer Support » Chat Support

Experience: 2 - 5 years

- Greeting and Acknowledging - Identifying the Problem - Providing Solutions or Information - Escalating Issues - Tracking Conversations - Ensuring Customer Satisfaction - Closing the Conversation

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Infanta, Quezon

Tests Taken: IQ
Score: 132: DISC
Dominance: 31%
Influence: 8%
Steadiness: 37%
Compliance: 25%: English
C1(Advanced)