Current Employment Status:
Hired Full Time on Feb 4, 2024
Hired Full Time on Aug 30, 2024
Overview
Looking for full-time work (8 hours/day)
at $16.00/hour ($2,816.00/month)
Bachelors degree
Last Active
December 3rd, 2024 (yesterday)
Member Since
November 12th, 2023
Profile Description
I am a result oriented professional with over 25 years of comprehensive experience in Operations Management, Quality Assurance Management, Transaction Monitoring, driving Customer satisfaction, NPS, Sales revenue, Outflow Management, Quality Assurance, Project and transitions management & Customer Relationship Management.
I possess Extensive experience in managing the overall business in the BPO setting and
proficient at managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.
I always display and showcase a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.
High degree of experience in every aspect of Operations Management within a contact center (Voice & Non Voice), managing all platforms of delivery (Voice,
Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Other Skills
Project Management » Trello
Experience: 1 - 2 years
Project Management » Clickup
Experience: 1 - 2 years
Office and Administration » Interpersonal
Experience: 10+ years
Project Management » Process Improvement
Experience: 10+ years
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 116
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
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