TECHNICAL SUPPORT / CUSTOMER SERVICE

As a cloud support engineer with one year of experience, I have gained valuable insights into managing and troubleshooting cloud-based solutions, ensuring seamless operations and efficient deployment of services. My role has involved providing technical assistance to clients, addressing complex issues, and optimizing cloud infrastructure to meet evolving business needs. Moreover, my six months' experience in helpdesk support has equipped me with a strong foundation in handling diverse technical inquiries and providing prompt resolutions to ensure smooth operations for end-users. During this time, I have demonstrated strong problem-solving skills and a customer-centric approach, facilitating effective communication and fostering positive relationships with clients. Through my combined experience in cloud support engineering and helpdesk assistance, I have developed a comprehensive understanding of IT systems and a keen ability to deliver prompt and effective solutions, ensuring optimal functionality and user satisfaction.

Certainly, here is a concise profile description: With over four years of dedicated service at the largest telecommunications company in the US, I have honed my expertise in providing exceptional customer service, ensuring seamless communication solutions for clients across diverse sectors. My in-depth understanding of telecommunications technology and customer-centric approach has enabled me to consistently exceed expectations and deliver effective solutions.

one-year experience as a Microsoft Cloud engineer has equipped me with comprehensive knowledge and hands-on experience in designing, implementing, and managing cloud-based solutions, leveraging the power of Microsoft's cutting-edge technology to drive operational efficiency and business growth.

Has experience with Zendesk as ticketing tools with Flex Print.

Performing Back Office Tasks: Data Entry Task: Practice entering data in a database. This can include inventory records, employee information, or customer details. Focus on accuracy and speed. Create Financial Reports: Use financial tools to simulate basic accounting tasks. Input dummy data and generate reports like profit and loss statements. Managing HR Records: Simulate a process where you handle employee data, track attendance, and even schedule interviews.