Ma.

Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

January 15th, 2025 (today)

Member Since

November 1st, 2023

Profile Description

Hi, I’m Ma. Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a highly organized and reliable Virtual Assistant with experience in customer service, order fulfillment, and administrative tasks. I specialize in helping businesses streamline operations, improve customer satisfaction, and manage day-to-day tasks efficiently.
Key Skills & Expertise:
- Email Management
- Data Entry and Reporting (Excel, Google Sheets)
- Shopify Order Fulfillment and Inventory Management
- Customer Support (Chat and Email)
- Process Improvement (Excel Formulas, Automation via Gmail Macros)Tools and Platforms:
- Shopify | Excel | Google Workspace | CRM

I take pride in delivering high-quality work, meeting deadlines, and adapting quickly to client needs. Whether you need help managing your e-commerce store, handling customer inquiries, or organizing administrative tasks, I’m here to support your business goals. Let’s work together to achieve success!

Top Skills

Office and Administration » Communication

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Experience: 6 months - 1 year

I have one year of experience in email management, where I have successfully handled high volumes of customer inquiries, ensuring timely and accurate responses. My responsibilities included sorting, prioritizing, and responding to emails, managing email campaigns, and creating automated responses using tools like Google App Script. I have a proven track record of improving email response times and customer satisfaction through efficient and organized email management.

Office and Administration » Microsoft Excel

Experience: 6 months - 1 year

I am proficient in advanced functions (e.g., VLOOKUP, PivotTables), complex data analysis, and automation using macros.

Human Resources » Workforce Management

Experience: 6 months - 1 year

As a Realtime Analyst in Workforce Management, I specialize in generating and analyzing real-time reports on agent performance in a BPO company. My responsibilities include monitoring attendance, tracking KPI scores, and ensuring optimal workforce efficiency to meet service level agreements and business objectives.

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasay City, Metro Manila

Tests Taken: IQ
Score: 123: DISC
Dominance: 37%
Influence: 7%
Steadiness: 20%
Compliance: 37%: English
C1(Advanced)