Ma.
Virtual Assistant/ Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
High school diploma
Last Active
April 3rd, 2025 (yesterday)
Member Since
November 1st, 2023
Profile Description
Hi, I’m Ma.
A detail-oriented and results-driven Virtual Assistant with a strong background in customer service, order fulfillment, and administrative support. I specialize in optimizing workflows, enhancing customer experiences, and efficiently managing daily operations to help businesses grow.
Key Skills & Expertise:
- Customer Support (Chat &
- Order Fulfillment & Inventory Management (Shopify)
-
- Data Entry & Reporting (Excel, Google Sheets)
- Process Improvement (Excel Formulas, Gmail Macros & Automation)
Tools & Platforms:
Shopify | Gorgias | Excel | Google Workspace | CRM
I am highly adaptable, committed to delivering high-quality work, and always eager to learn new skills. Whether you need assistance managing your e-commerce store, handling customer inquiries, or streamlining administrative tasks, I’m here to support your business needs efficiently.
Let’s collaborate and achieve success together!
Top Skills
Virtual Assistant
Experience: 6 months - 1 year
Other Skills
Customer Support » Email Support
Experience: 6 months - 1 year
I have one year of experience in email management, where I have successfully handled high volumes of customer inquiries, ensuring timely and accurate responses. My responsibilities included sorting, prioritizing, and responding to emails, managing email campaigns, and creating automated responses using tools like Google App Script. I have a proven track record of improving email response times and customer satisfaction through efficient and organized email management.
Customer Support » Chat Support
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: 6 months - 1 year
I am proficient in advanced functions (e.g., VLOOKUP, PivotTables), complex data analysis, and automation using macros.
Human Resources » Workforce Management
Experience: 6 months - 1 year
As a Realtime Analyst in Workforce Management, I specialize in generating and analyzing real-time reports on agent performance in a BPO company. My responsibilities include monitoring attendance, tracking KPI scores, and ensuring optimal workforce efficiency to meet service level agreements and business objectives.
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasay City, Metro Manila
- Tests Taken
- IQ
- Score: 123
- DISC
- Dominance: 37%
- Influence: 7%
- Steadiness: 20%
- Compliance: 37%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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