Global Distribution System Expert

Spearheads ground handling operations from check in counter up to boarding gate and communicates clearly and efficiently with ground personnel, operations and departing flight crews to execute on-time performance of ground operations.

Investigated and solved routine, complex and long-standing customer issues each day. Responded to customer requests for unavailable products and suggested other suitable options. Assisted VIPs and persons with special needs such as deaf in arrival and departure to ensure exceptional customer service is highly provided.

Maintains accurate and comprehensive information about flights and other travel services within the GDS and monitors content updates, including schedule changes, availability, and pricing.

Conducted thorough investigations into the circumstances surrounding the baggage issue through salesforce. Collaborated with different teams within the airline, such as baggage handling, customer service, flight operations, and security, to ensure a comprehensive and effective resolution process.

Provided effective instruction to diverse students using appropriate methods and the school curriculum. Assessed students’ academic progress and utilized interactive learning techniques for individualized and small-group instruction. Collaborated with colleagues in conducting and implementing various activities by innovating lessons for a more conducive, experiential learning.