Customer Service Professional | Virtual Assistant | Team Lea

Overview

Looking for full-time work (8 hours/day)

at $3.48/hour ($612.48/month)

Bachelors degree

Last Active

January 26th, 2025 (yesterday)

Member Since

October 13th, 2023

Profile Description

Dynamic
and results-driven professional with extensive experience in sales, customer
service, and team management. Skilled in B2B appointment setting, ESL teaching,
real estate, operations management, and content creation. Proven ability to
lead teams, achieve targets, and provide exceptional customer experiences.
Proficient in video and photo editing using Adobe Photoshop and Canva.
Passionate about leveraging skills to drive growth and deliver high-quality
outcomes.Having a solid background spanning over five years in the BPO industry, specifically within the Telco sector, namely AT&T, and T-Mobile US, I am excited about the prospect of contributing my expertise and leadership skills. I work as sale rep and as outbound Team Leader in one of the big BPO center here in Davao city Philippines. Throughout my career serving as a dedicated customer service representative, I used my experience and knowledge to apply for a leadership post. I took my leadership career as an SME for T-Mobile account handling General Care LOB or CSR Team. I participated in various training programs during my 1-year& 8 months tenure in this position like Lead First, Lead 101, and Bankable Leadership, and some lead training where I learned and improved my admin and management skills.
Prior Authorization Coordinator |Medical Billing Specialist | Senior Associate-Medical Billing |Insurance Provider Specialist
After that I work as a Team Leader in an outbound account for 1 year and 7 months. I lead agent to sale and show their potential in taking calls and making sales in a daily basis. Do one on one coaching that helps them more confident in taking calls. These experiences enhanced my administrative and management skills.