Executive Assistant/Real Estate Virtual Assistant

2025Manage and maintain executive calendars, including scheduling meetings, appointments, and travel arrangements. Coordinate travel logistics for the executive team, including booking flights, accommodations, and transportation. Managed construction projects by overseeing progress reports, providing regular updates, coordinating the procurement of materials, and ensuring that all activities aligned with project timelines and budgets. Additionally, supervised project milestones to ensure quality standards were met and addressed any issues or delays promptly.

I have been in the Customer Service Industry for almost 10 years. I started in one of the biggest BPO company in the Philippines which is Sitel, then transferred to Concentrix (Convergys) until I landed with my last Customer Service role at Citibank.

I play a critical role in ensuring the smooth operationof the executive office by providing high-leveladministrative support to the CEO and executiveteam. Client and Lead Management: Updating lead andclient notes, maintaining contact databases, andtracking follow-ups. Administrative Support: Managing confidentialinformation, handling inquiries, and ensuring smoothdaily operations for the executive.Prepare and distribute project-related documentsand communications. Screen and prioritize incoming communications,including phone calls, emails, and mail.Liaise with clients, vendors, and business partners onbehalf of the executive team.

With over two years of hands-on experience in Property Management and Real Estate Virtual Assistance, I have developed a comprehensive skill set that ensures seamless operations and tenant satisfaction. Utilizing tools such as Buildium and Tenant Turner, I manage the entire tenant lifecycle—from initial inquiries to signed rental agreements and tenant move-ins. Key responsibilities include: Tenant Onboarding and Coordination: Handling all stages of the tenant application process, including screenings, lease preparation, and move-in arrangements, while ensuring utilities such as water and electricity are set up promptly for newly acquired properties. Property Listings and Marketing: Creating and managing property listings across multiple platforms, including MLS, to attract quality tenants. This involves crafting compelling property descriptions, optimizing visibility, and maintaining updated listings. Rental Collection and Financial Management: Overseeing rental payments, sending reminders for due rents, and ensuring accurate record-keeping for financial tracking and reporting. Client and Call Management: Managing inbound and outbound calls to address tenant concerns, inquiries from potential renters, or homeowners interested in selling their property. All relevant details are meticulously recorded and tracked using appropriate tools for efficient follow-up. Maintenance Coordination: Addressing tenant maintenance requests by coordinating with contractors and service providers to ensure prompt resolution and maintaining property standards. Administrative Support: Keeping databases and records up to date, tracking property statuses, and maintaining organized documentation for both rental and sales-related properties. My proactive approach, organizational skills, and attention to detail allow me to manage properties efficiently, ensuring positive tenant experiences and optimal property performance.