Overview
Looking for part-time work (4 hours/day)
at $3.00/hour ($264.00/month)
Bachelors degree
Last Active
February 11th, 2025 (6 days ago)
Member Since
August 31st, 2023
Profile Description
Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting & analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns. WFM Sr. Specialists ensure that policies for scheduling are followed. They provide recommendations (based on forecasting and trending analysis), on FTE hiring for various lines of business (LOBs), across sites as well as conduct head count production analysis. WFM Sr. Specialists are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements.
Top Skills
Office and Administration » Google Sheets
Experience: 2 - 5 years
Project Management » Process Improvement
Experience: Less than 6 months
Project Management » Capacity Planning
Experience: Less than 6 months
Other Skills
Project Management » Agile Methodology
Experience: Less than 6 months
Project Management » Forecasting
Experience: Less than 6 months
Accounting » Bookkeeping
Experience: Less than 6 months
Marketing » Content Creation » Proofreading
Experience: Less than 6 months
Project Management » Asana
Experience: Less than 6 months
Office and Administration » Data Analytics
Experience: 5 - 10 years
Marketing » Digital Marketing
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- General trias, Cavite
- Tests Taken
- IQ
- Score: 136
- DISC
- Dominance: 48%
- Influence: 20%
- Steadiness: 22%
- Compliance: 11%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Davonna Willis
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