EXPERIENCE
• JP Morgan & Chase NA
• Account Specialist 1 |
Home Lending Outreach Dept.
•September 27,2021 – April 8 , 2024
- handling 25-30 inbound calls per day.
- conducting financial interviews for clients needing mortgage assistance .
- collaborating with tea
- handle complex billing about monthly statements ,escrow surplus/shortage and tax statements.
- schedules outbound calls for follow ups on monitored accounts.
- received commendations , raise and performance awards.
• Amazon Operations Services Philippines
• Customer Service Associate | AU Shipping and Delivery Support
•May 2019 – Sept. 12,2021
- handled 30-40 inbound calls per day
- assisted both Amazon customers and drivers.
- assisted AU drivers with delivery ,returns and navigations
- resolved customers complaints.
- assisted customers with refunds ,returns and order placing.
- scheduled pick ups for returns and outbound calls for follow ups.
- awarded a handful of awards on a monthly basis for exceeding expectation.
- received raise on salary for performance.
• Genpact Philippines LLC
• Customer Service Representative | PayPal CSR
•December 2017 – May 2019
-handled 40-60 inbound calls per day.
- processed refunds
- explained complex billing.
- part of the Exceed Expectation category for agent level for always hitting the target.
• Eperformax Contact Centers & BPO
• Customer Service Associate | eBay to Member Department
•August 2016 – November 2017
- handled 30-40 inbound calls per day
- assisted both sellers and buyers on eBay
- resolved customers complaints.
- assisted customers with refunds ,returns and order placing.
- scheduled pick ups for returns and outbound calls for follow ups.
- reported and removed inappropriate listings.
- assisted sellers with their payment hold.
- awarded a handful of awards on a monthly basis for exceeding expectation.
• Alorica Philippines Inc.
• Technical Support Representative | AtnT U-verse
•January 2016 – August 2016
- handled 30-50 inbound calls per day.
- resolved technical queries daily.
- helped set up clients black box .
- resolved remote , black box
and intermittent internet issues
- handled basic to complex billing.
• iQor Philippines Inc.
• Customer Service Representative | MetroPCS
•May 2014 – December 2015
- handled 40-60 inbound calls per day.
- resolved intermittent internet issues .
- handled complex billing.
- processed refunds.
- assisted customers with account activation.
- helped customers on opt in and opt out process.
QUALIFICATIONS
* Computer skills ( MS word, excel, PowerPoint ) : generating reports & presentations
* Marketing Skills
* Presentation Skills
* Social Media Management
* Analytical Skills
* Writing skills (
* Interpersonal skills ( active listening, team work, responsibility, flexible and dependable
* completed and certified for 12 Harvard Manage Mentor courses related to finance ,writing ,marketing , and management.
Experience: 2 - 5 years
Handled complex billing about monthly statements ,escrow surplus and shortage and conducted financial interviews
Experience: 1 - 2 years
Created and presented handful refreshers for weekly teams calibration.
Experience: 2 - 5 years
I have my own facebook business page which has over 3000 followers and earns 30-50k monthly.
Experience: 6 months - 1 year
I have experienced in lead generation ,and telemarketing with my upwork client before
Experience: 2 - 5 years
I have my own facebook business pages with over 3000 followers and earning 30,000-50,000 monthly
Experience: Less than 6 months
I design and market my own brand
Experience: 2 - 5 years
I have my own facebook business pages with over 3000 followers and earning 30,000-50,000 monthly
Experience: 2 - 5 years
I have my own facebook business pages with over 3000 followers and earning 30,000-50,000 monthly
Experience: 1 - 2 years
Have experience in soft and hard core selling in my duration of work with MetroPCS , AtNt and Upwork
Experience: 5 - 10 years
Been with the BPO industry since 2015
Experience: 1 - 2 years
I managed my own timekeeping table with Chase for almost 2years now.
Experience: Less than 6 months
I have been offering mortgage assistance programs to past due customers and also conducts financial interview.
Experience: 1 - 2 years
I have been an asset team member of Atnt Uverse for almost 2 years .
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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