Medical Admin/ Sales, Customer Service, Chat and Technical Support

SALES REPRESENTATIVE, TECHNICAL SUPPORT AND CUSTOMER SUPPORT - Sutherland Global Services | August 2021- September 2023 Inbound/Outbound Appointment Setting & Sales:Consistently set appointments for installations, repairs, and upgrades, demonstrating effective scheduling skills. Proactively addressed customer inquiries, creating opportunities for upselling and appointment setting. CRM & Communication Proficiency:Utilized OPUS, CRM, Salesforce, and Softphone for managing customer interactions, ensuring accurate record-keeping and follow-ups. Built strong customer relationships, essential for successful appointment conversion.

ADULT CONTENT

CUSTOMER SERVICE, SALES REPRESENTATIVE AND TECHNICAL SUPPORT - VXI Global Solutions | October 2019- August 2021 Inbound Appointment Setting & Sales:Effectively set appointments for installations, upgrades, and repairs, showcasing strong scheduling abilities. Assisted customers with sales and promotions, identifying opportunities for appointment setting. CRM & Customer Interaction:Proficiently used OPUS, CRM, Salesforce, and Softphone to manage customer interactions and track sales, supporting efficient appointment management.

ACCOUNTS RECEIVABLES Henry Schein | April 2024 - January 2025 (Contractual) Appointment Setting & Proactive Outreach:Proactively sold medical/dental equipment, scheduling installation and repair appointments. Managed provider surgical reports and patient visits, requiring coordinated scheduling and follow-ups. CRM & Data Management for Client Interaction:Utilized CRM systems to manage customer interactions, essential for tracking leads and appointments. Accurately recorded and managed data using Excel, Wound Expert, Net Health, and Google Drive, crucial for organized follow-ups.

Accounts Payable Henry Schein | April 2024 - January 2025 (Contractual) Appointment Setting & Proactive Outreach:Proactively sold medical/dental equipment, scheduling installation and repair appointments. Managed provider surgical reports and patient visits, requiring coordinated scheduling and follow-ups. CRM & Data Management for Client Interaction:Utilized CRM systems to manage customer interactions, essential for tracking leads and appointments. Accurately recorded and managed data using Excel, Wound Expert, Net Health, and Google Drive, crucial for organized follow-ups.

SALES REPRESENTATIVE, TECHNICAL SUPPORT AND CUSTOMER SUPPORT - Sutherland Global Services | August 2021- September 2023 Inbound/Outbound Appointment Setting & Sales:Consistently set appointments for installations, repairs, and upgrades, demonstrating effective scheduling skills. Proactively addressed customer inquiries, creating opportunities for upselling and appointment setting. CRM & Communication Proficiency:Utilized OPUS, CRM, Salesforce, and Softphone for managing customer interactions, ensuring accurate record-keeping and follow-ups. Built strong customer relationships, essential for successful appointment conversion.

MEDICAL ADMIN & Performance and Quality Analist - Dr.Mobicare | April 2024 - January 2025 (Contractual) Appointment Setting & Proactive Outreach:Proactively sold medical/dental equipment, scheduling installation and repair appointments. Managed provider surgical reports and patient visits, requiring coordinated scheduling and follow-ups. CRM & Data Management for Client Interaction:Utilized CRM systems to manage customer interactions, essential for tracking leads and appointments. Accurately recorded and managed data using Excel, Wound Expert, Net Health, and Google Drive, crucial for organized follow-ups.

Cold Caller - Westlake Credit Agency | December 2024 - February 2025 (Part-time) - Outbound Cold Calling & Appointment Setting:Conducted cold calls to customers with existing loans, demonstrating proactive outreach. - Effectively calculated discounts and provided assistance, creating value for customers. - Successfully set appointments for meetings/calls with Licensed Debt Specialists.