Jezreel

Risk & Compliance | Fraud Investigator | Open to new opportu

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

High school diploma

Last Active

March 5th, 2025 (2 days ago)

Member Since

July 29th, 2023

Profile Description

Adaptable, organized, and resolute risk operations analyst with 3+ years of experience working under some of
the banks in the USA. Proven success in helping companies grow by handling fraud and non-fraud disputes,
monitoring chargebacks and pre-arbitrations using VISA, Mastercard, Pulse, etc., verifying cardholder
information via intake call listening and gathering data to resolve disputes/tickets in a timely manner.
Key Competencies & Skills:
• Task & Time Management: To help you and your team stay on top of your important tasks.
• Technologically Savvy: Can adapt to any administrative software that you are using for your business.
• Excellent Communicator & Team Player: I work harmoniously with your team and take charge when needed.
• Adviser & Coach: Can provide informative suggestions/guidelines to others who're in need of help and can
help coach colleagues for the betterment of the business.
• Brainstormer:I like to gather data from colleagues and compare it to my data/ideas in order to come up with
an accurate resolution.
• Critical thinker: I always question the facts and assumptions, evaluating arguments and being aware of
personal biases. I don’t just click the submit button, I first exhaust all resources before I finalize something and
making judgments.

Top Skills

Customer Support » Customer Service » Fraud detection

Experience: 2 - 5 years

Worked with dispute teams using various tools. Also had experience in using VISA & Mastercard networks, how to file charge backs and such. Able to investigate claims thoroughly and accurately.

Coaching » Credit Repair » Risk Assessment

Experience: 2 - 5 years

Assisted businesses in preparing for risky operational events such as product malfunctions or employee/consumer fraud.

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Responded inquiries via Zendesk while I was working under US Banks.

E-Commerce » Inventory Management » Auditing

Experience: Less than 6 months

Professional Services » Management Services » Bpo Operations Management

Experience: 1 - 2 years

Office and Administration » Google Sheets

Experience: 2 - 5 years

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Used Salesforce in investigating various fraud/non-fraud claims/disputes when I was working for a US Bank. I am only familiar with some of its functions, not the entirety of it.