Jezreel
Virtual Assistant | Risk Operations Analyst | BO Support
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
High school diploma
Last Active
December 16th, 2024 (20 days ago)
Member Since
July 29th, 2023
Profile Description
I have experience in handling risk compliance and operations for more than 2 years. I've handled multiple disputes and also experienced onshore/offshore audits. I've been in the BPO industry for nearly 4 years and handled multiple accounts in the midst of my experience. I am also flexible in terms of schedules. I can work long hours and capable of working under pressure. I am also experienced in using Microsoft Office Suite/Google Workspace/Microsoft Outlook/SharePoint. I am also experienced in using a computer, been influenced by technologies since I was a kid, speed typing and can withstand long hours in front of a computer. I am proficient in oral and written English. Detail-oriented, accurate, and a quick learner. Willing to learn new skills and happy to explore other expertise. Self-learner, can follow instructions through video recordings, documents, or other formats. Also familiar with other communication tools such as Slack,
Top Skills
Customer Support » Customer Service » Fraud detection
Experience: 2 - 5 years
Worked with dispute teams using various tools. Also had experience in using VISA & Mastercard networks, how to file charge backs and such. Able to investigate claims thoroughly and accurately.
Coaching » Credit Repair » Risk Assessment
Experience: 2 - 5 years
Assisted businesses in preparing for risky operational events such as product malfunctions or employee/consumer fraud.
Other Skills
E-Commerce » Inventory Management » Auditing
Experience: Less than 6 months
Professional Services » Management Services » Bpo Operations Management
Experience: 1 - 2 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Used Salesforce in investigating various fraud/non-fraud claims/disputes when I was working for a US Bank. I am only familiar with some of its functions, not the entirety of it.
Customer Support » Phone Support
Experience: 2 - 5 years
Worked with various voice accounts in the past. Customer Service Rep, TechSupport/Billing, Dispute Intake, etc.
Customer Support » Sales Support » Lead Generation
Experience: 2 - 5 years
Office and Administration » Calendar Management
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Since I was a kid, I was already good in speaking in English. I even get triggered sometimes whenever I encounter ungrammatical errors.
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » Critical Thinking
Experience: 5 - 10 years
I've been a critical thinker myself since I was a teenager.
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod, Negros Occidental
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 47
- Influence: 8
- Steadiness: 22
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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