General Executive Virtual Assistant / Customer Service/ Data

Generate new business opportunities by finding and qualifying leads through cold phone calls and emails, as well as inbound contacts to the website. Capture and manage information/data/metrics in our Salesforce CRM system. Identify key decision-makers, and determine buying readiness and timelines. Work closely with Account Executives to secure meetings with qualified leads.Manage and track your pipeline using our CRM tools and tech stack

My responsibility is to help improve the customer experience on Amazon and drive sales for the company. Manage your client’s website and social media accounts - post blog entries, upload files, design basic images, and manage comments (no need to know coding) Create and design newsletter and landing page templates for your client (no need to write content)

Create and manage social media content for the client. Provide general administrative support, such as answering phones, responding to emails, and filing documents. Design graphics and presentations using Canva. Handling social media, especially Youtube

Collect, analyze, and interpret data from multiple sources to create comprehensive reports and meaningful insights. identify trends, patterns, and anomalies in data to uncover opportunities for process improvement and business growth. Monitor and evaluate data quality to identify and address any data integrity Provide training and support to end-users on reporting tools and self-service analytics capabilities

Responsible for obtaining the client’s day-to-day transactions of the company’s clients such as bank statements, bills, invoices, etc. Responsible for organizing client’s folders.

Track and report E-commerce platform status. Monitor website performances and help ensure resources are used efficiently. Handles the update and maintenance of the brand’s Shopify websites and e-commerce marketplaces. Complete any necessary administrative tasks, such as research and email.

• Ensure each prospective client and potential customer has a positive experience with our company. • Take the initiative to learn about the company and grow within the role. • Prioritize which appointments take priority over others to maximize revenue. • Develop and distribute reports of each day’s appointments. • Properly explain the products and services to prospective customers when making appointments. • Complete required call sheets at the end of each day.

My role is to handle incoming calls and address customer support inquiries, as well as generate sales leads that turn into new customers in order to increase sales. Assessing the demands of the customer in order to attain satisfaction. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Answer client questions related to credit terms, products, prices, and availability. Informing customers about sales/discounts