Paula

Customer Service Representative| Virtual Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 21st, 2025 (yesterday)

Member Since

June 24th, 2023

Profile Description

I have nearly 5 years of experience as a Customer Service Associate, currently working remotely. I have a strong background in Menu Transcription and Retention, with key strengths in problem-solving, decision-making, dependability, and attention to detail.

My experience includes:
- Outbound Support: Following up on customer requests.
- Email Support: Managing emails to address queries, offer assistance, and confirm task completion.
- Retention: Building customer loyalty to prevent service cancellations.
- Lead Generation & Research: Providing accurate information about potential clients or customers.
- Design & Graphics: Creating designs, infographics, and logos using Canva to enhance social media branding.

I efficiently complete tasks using tools like Google Suite, Microsoft, Salesforce, and Trello.