Experienced Customer Account Specialist with 5 years of expertise in collections, technical sales, and customer service. Skilled in managing inbound and outbound calls, resolving customer issues, and driving sales through effective communication. With 3 years of remote work experience, I have consistently met collection targets, provided technical solutions, and built strong customer relationships. Passionate about delivering exceptional service while achieving company goals.
Experience: 5 - 10 years
Managing and resolving billing issues and disputes effectively while maintaining customer relationships in a professional manner.
Experience: 2 - 5 years
Managing a portfolio of accounts, tracking payment statuses, and ensuring timely collections.
Experience: 2 - 5 years
Locating individuals or businesses that have moved or changed contact details to recover debts.
Experience: 2 - 5 years
Identifying potential customers and generating new sales opportunities.
Experience: 5 - 10 years
Attentively listening to customer inquiries, complaints, and feedback to provide effective solutions.
Experience: 2 - 5 years
Evaluating customer payment history and financial capacity to determine appropriate collection actions.
Experience: 1 - 2 years
Deep understanding of technical products or services and their benefits to clients.
Experience: 5 - 10 years
Quickly adjusting to changes in processes, customer needs, and technology while working remotely.
Experience: 5 - 10 years
Effectively managing your time to meet deadlines, targets, and customer needs while working remotely.
Experience: 5 - 10 years
Cultivating strong, long-term relationships with customers to ensure satisfaction and repeat business.
Experience: 5 - 10 years
Ability to handle multiple customer inquiries, accounts, and responsibilities simultaneously.
Experience: 5 - 10 years
Comfortable with using customer service platforms, collection software, CRM systems, and remote communication tools.
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