Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
December 31st, 2024 (3 days ago)
Member Since
June 7th, 2023
Profile Description
I have worked in the BPO industry for almost 11 years now. I spent my early years taking in customer service inbound calls for a telco account, and had most of my years with the most recent company I've worked with where I was given the opportunity to grow as an individual and as a career woman. I've handled training sessions before I was promoted to a Team Lead and while I was still a customer service representative. Later on, I was promoted as a team lead handling teams taking in calls, chats, and social media manning customer service concerns. I have left the company as a Senior Team Lead with additional tasks of taking care of editing and creating macros/canned responses, creating/setting up chat shortcuts, and any necessary edits for our company's FAQs portion in our website.
Top Skills
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Other Skills
E-Commerce » Shopify
Experience: Less than 6 months
Customer Support » Social Media Moderation
Experience: 5 - 10 years
Customer service support - responding to customer's comments or DMs regarding their experience or concern
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Customer Support » Customer Service » Gorgias
Experience: Less than 6 months
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 33
- Influence: 11
- Steadiness: 32
- Compliance: 24
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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