Christine

Workforce Planning Officer

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Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

February 28th, 2025 (today)

Member Since

May 23rd, 2023

Profile Description

I am a loyal and trustworthy employee who can work alone or as part of a team. I'm a hardworking and quick learner.

I graduated with a degree of Bachelor of Science in Information Technology. I'm currently working as a Workforce Planning Officer. I was a Customer Service Representative for more than 3 years.

Top Skills

Customer Support

Experience: 1 - 2 years

Handling the phone and chat support Provide accurate, valid, and complete information about a customer by using CRM/Salesforce System. Managing incoming and outgoing calls and answering customer inquiries for the products and services. Handle customer complaints, and provide the best resolution.

Customer Support » Chat Support

Experience: 2 - 5 years

• Managing incoming and outgoing chats and answering customer inquiries for the products and services. • Handle customer complaints, and provide the best resolution.

Human Resources » Workforce Management

Experience: 1 - 2 years

• Working with multiple units of the Bank to accurately forecast the Contact Center volumes, productivity, and staffing requirements. Analyzes center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes. • Monitoring and Reporting.

Other Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Knowledgeable in Excel codes and formulas.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Manila, Manila

Tests Taken: IQ
Score: 94: DISC
Dominance: 38
Influence: 26
Steadiness: 17
Compliance: 19: English
C1(Advanced)