Current Employment Status:
Hired Full Time on Apr 19, 2024
Are you seeking swift and reliable technical assistance tailored to your needs? Look no further. With over 3 years of hands-on experience in the field, I am dedicated to providing top-notch assistance to users across diverse industries.
Throughout my tenure at Comcast Xfinity Accounts, I've excelled as a Technical Support, specializing in resolving technical issues and ensuring customer satisfaction. Leveraging tools like Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and CRM systems, I've consistently handled customer inquiries via phone, chat, and remote assistance, diagnosing hardware and software problems.
-Proficient in setting up and troubleshooting internet connections, ensuring reliable access and connectivity for users.
-Skilled in delivering precise and efficient data entry services, maintaining high accuracy, and organizing large data volumes.
-Capable of supporting mobile devices, including smartphones and tablets, addressing connectivity and software-related issues across different platforms.
-Exceptional in communication, tech savvy, quick at solving problems, up-to-date product knowledge, patience, effective time management, and adaptability to new situations and technologies.
I take pride in delivering excellent work and ensuring client satisfaction through clear and prompt communication. With flexible working hours and a commitment to adaptability, I am ready to assist you as a reliable virtual assistant.
If you're in need of expertise in technical assistance, data entry and internet research, let's discuss how I can contribute to the growth and efficiency of your business. Contact me today to get started!
Experience: 2 - 5 years
Provided technical support to clients via phone and email. Diagnosed and resolve technical issues. Escalated complex issues to the appropriate department. Maintained accurate records of all client interactions. Communicated effectively with clients and colleagues. Stay up-to-date with new products and technologies Participated in the creation of technical documentation and support materials. Assist with the development and testing of new software releases.
Experience: 2 - 5 years
Proficiently enter complex and sensitive data into company systems, ensuring accuracy and speed. Verify and correct errors to maintain data integrity and completeness.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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