Honed with almost a decade of BPO experience plus Virtual Assistance experience, I have acquired skill sets such as Property Sales and Listing, Property Management, Customer Service Support, Technical Support, Tele
WORK EXPERIENCE:
Real Estate (Property Manager / Sales & Listing Manager VA)
As a PROPERTY MANAGER for Prosper Real Estate LLC: (Jan 2023 - June 2024)
-Receives inbound calls from tenants or prospects regarding maintenance, rent collections, lease agreements, property application, showing, move in/outs, disputes, and evictions.
-Make outbound calls to follow up work orders for maintenance/ Transaction Coordination.
-Delegates issues to specific departments.
-Monitor guest card creation and showing schedules.
-Update tenant information in AppFolio.
-Utilizing CINC software for transaction coordination.
As a Part Time SALES & LISTING MANAGER for B&D Land Investments LLC: (2024 - Present)
-Data Analysis: check up on listing analytics to make sure the properties are priced well, listed properly, and everything running smoothly. Make changes or adjustments to listings when the social media views/engagements are low.
-Build listing posts for newly for sale properties and already listed properties in all listing sources.
- Update CRM with new updates and revisions.
- Confirm Due Diligence through the County/City (Zoning, Restrictions, Taxes per year, Land.id Link, Google Maps Link, Coordinates, etc.)
- Make sure all photos, listing descriptions, zoning requirement, etc. are in all the proper places in the CRM.
Telesynergy Corp. (Administrative Personnel / HR Specialist)
-In charge of recruitment and sourcing process.
-Conducts company orientation.
-Assistant to the General Manager and HR Director.
-Handles exit interviews and administrative hearings.
-Send out
-Talking to clients about potential hirings.
-Updating time logs and making sure all employee time logs are complete on the cutoff day.
-In charge of employee evaluation.
-Handles employee complaints and grievances.
-Prepare legal documents for notarization and counter affidavit.
-Prepare proposal for settlement on complaints filed to be approved by HR Director and General Manager.
- Working closely with the company Legal Counsel/Attorney for Labor Complaints and NLRC hearings.
Telesynergy Corp. (Sales Account Manager)
-Determines key performance indicators and developing team performance tactics.
-Conduct sales and communication coaching.
-Creates daily sales and agent performance report.
Telesynergy Corp. (Sales Representative)
-Does inbound and outbound calls to the prospect enrollees regarding potential schools.
-Asking qualifying questions to find schools that fits their interests.
-Transfer calls to School Representatives.
IQOR Philippines - Talisay City (Technical Support for Sprint)
-Receives technical inbound calls from customers regarding their phone and subscription.
-Caters billing inquiries and disputes.
-Upsells new products and subscriptions.
CONVERGYS - BACOLOD (Customer Account Executive for Comcast)
-Receives technical inbound calls from customers regarding their phone, cable, internet, and upsells subscription upgrade.
-Answers inquiries, investigates, and provides resolution to billing issues.
For reference, here is the link for my drive that contains my updated CV, work at home setup, and equipment -
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: Less than 6 months
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