Seasoned with almost 9 years of BPO experience plus 5 months of Virtual Assistance experience, I have acquired skill sets such as Property Management, Customer Service Support, Technical Support, Sales, proficiency in Microsoft Office Suite, Google Workspace,
WORK EXPERIENCE:
Prosper Real Estate (Property Manager / Virtual Assistant) 2024-Present
-Receives inbound calls from tenants or prospects regarding maintenance, rent collections, lease agreements, property application, showing, move in/outs, disputes, and evictions.
-Make outbound calls to follow up work orders for maintenance.
-Delegates issues to specific departments.
-Monitor guest card creation and showing schedules.
-Update tenant information in AppFolio.
Telesynergy Corp. (Administrative Personnel / HR Specialist)
-In charge of recruitment and sourcing process.
-Conducts company orientation.
-Assistant to the General Manager and HR Director.
-Handles exit interviews and administrative hearings.
-Send out
-Talking to clients about potential hirings.
-Updating time logs and making sure all employee time logs are complete on the cutoff day.
-In charge of employee evaluation.
-Handles employee complaints and grievances.
Telesynergy Corp. (Sales Account Manager)
-Determines key performance indicators and developing team performance tactics.
-Conduct sales and communication coaching.
-Creates daily sales and agent performance report.
Telesynergy Corp. (Sales Representative)
-Receives technical inbound calls from customers regarding their phone and subscription.
-Caters billing inquiries and disputes.
-Upsells new products and subscriptions.
IQOR Philippines - Talisay City (Technical Support for Sprint)
-Receives technical inbound calls from customers regarding their phone and subscription.
-Caters billing inquiries and disputes.
-Upsells new products and subscriptions.
CONVERGYS - BACOLOD (Customer Account Executive for Comcast)
-Receives technical inbound calls from customers regarding their phone, cable, internet, and upsells subscription upgrade.
-Answers inquiries, investigates, and provides resolution to billing issues.
For reference, here is the link for my drive that contains my updated CV, work at home setup, and equipment -
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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