CUSTOMER SERVICE SPECIALISTS

I have hands-on experience with Zendesk, using it to handle customer inquiries, manage tickets, and provide real-time support through chat and email. I’m skilled in resolving escalations efficiently while ensuring a positive customer experience. I also make the most of macros, triggers, and automations to simplify workflows and boost efficiency. Analyzing Zendesk reports has helped me spot trends, improve response times, and enhance overall service quality. Plus, I’ve had the opportunity to train and support my team in Zendesk best practices, making our daily operations smoother and more effective.

I have experience in chat support, providing real-time assistance to customers by handling inquiries, troubleshooting issues, and resolving concerns efficiently. I'm skilled in managing multiple conversations simultaneously, ensuring quick response times while maintaining a high CSAT score. I’ve worked with platforms like Zendesk and Gorgias, utilizing macros, canned responses, and automation tools to improve workflow. My role also involved escalation management, order processing, and technical troubleshooting, ensuring a seamless customer experience.

I have some experience with Shopify, assisting with store setup, product listings, and order management. I’m familiar with navigating the Shopify dashboard, processing orders, handling basic store customizations, and using apps to enhance functionality. I’ve also helped troubleshoot customer inquiries related to payments, shipping, and checkout. While I’m still expanding my expertise, I’m eager to learn more about Shopify’s tools and integrations to optimize the customer experience.

I have experience in email support, assisting customers with inquiries, issue resolution, and order-related concerns in a professional and timely manner. I’m skilled in crafting clear, concise, and empathetic responses while ensuring high CSAT and FCR scores. I’ve worked with platforms like Zendesk and Gorgias, utilizing macros, templates, and automation to enhance efficiency. My role also involved handling escalations, refunds, and account-related requests, ensuring every customer interaction is well-documented and resolved effectively.

I have experience in phone support, assisting customers with inquiries, troubleshooting, and issue resolution in a professional and empathetic manner. I’m skilled in active listening, de-escalation, and problem-solving, ensuring a smooth and positive customer experience. I’ve handled high-volume calls, processed orders, refunds, and account-related concerns, and maintained a high CSAT and FCR score. Additionally, I’m experienced in using call scripts, CRM tools, and ticketing systems like Zendesk and Gorgias to track and resolve customer issues efficiently.

I have experience using Gorgias for customer support and ticket management, handling inquiries across email, chat, and social media. I’m familiar with setting up macros, automation, and tagging to streamline responses and improve efficiency. I’ve also assisted in managing order-related issues, refunds, and escalations while maintaining a positive customer experience. Additionally, I’ve worked with Gorgias analytics and reporting to track performance and enhance support strategies.