Mariebeth
Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
December 24th, 2024 (2 days ago)
Member Since
February 8th, 2023
Profile Description
? Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
? Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
? Followed company regulations, policies and processes.
? Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
? Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
? Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
? Identified customer needs by listening attentively and connecting to relevant departments or personnel.
?
Knowledgeable in Gsuites and MS Office.
?
Understand DSL troubleshooting steps. Resolves the issue or create ticket for issues that can no longer be resolved over the phone.
?
Knowledgeable in processing payments and understands how payment procedures are being done.
?
Typing speed at least 40 wpm.
Top Skills
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 6 months - 1 year
Human Resources » HR Management
Experience: Less than 6 months
Scheduling Instructors using Employment Hero and Momence - CRM. Ensuring roster accuracy Helping Instructor in finding covers for their shifts, update CRM and Employment Hero Tracking records of their cover requests Ensuring documents submitted Facilitating on-boarding and off-boarding process
Customer Support » Chat Support
Experience: Less than 6 months
Professional Services » Medical Services » Patient Care
Experience: Less than 6 months
Customer Support » Technical Support
Experience: Less than 6 months
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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