Customer Service Representative/ Virtual Assistant 

I possess a deep understanding of customer service principles and have over six years of experience in the BPO industry. My skills include effective communication, problem-solving, and the ability to empathize with customers while addressing their needs. I am adept at handling diverse customer inquiries, resolving complaints efficiently, and delivering personalized solutions that foster customer satisfaction and loyalty. My experience has equipped me to manage high-pressure situations and ensure a positive customer experience, even in challenging scenarios. My passion for helping people drives my commitment to providing exceptional service, resulting in strong client relationships and measurable improvements in customer retention rates.

I bring a wealth of experience in administrative support, developed through my roles as a mentor in a top BPO company in the Philippines, a Virtual Assistant for both full-time and part-time projects, and a teaching internship spanning public and private educational settings. As a mentor in the BPO industry, I managed diverse administrative tasks, including employee mentorship, payroll concerns, scheduling, and facilitating client and vendor coordination. My role required precision, adaptability, and excellent organizational skills to ensure smooth operations and team efficiency. In my Virtual Assistant roles, I supported clients with tasks such as calendar management, travel arrangements, email correspondence, project management using tools like Trello, Airtable, and GoHighLevel CRM, and streamlining workflows to enhance productivity. Additionally, my teaching internship allowed me to develop strong communication, planning, and time-management skills, which I seamlessly integrate into my administrative work. My commitment to excellence and attention to detail ensure that all tasks are completed efficiently, contributing to organizational success.

I bring a strong track record in both inbound and outbound sales, honed through over six years of experience in the BPO industry and as a Virtual Assistant. My expertise includes identifying customer needs, presenting tailored solutions, and closing sales effectively. In an inbound setting, I have consistently excelled at converting inquiries into sales by providing detailed product knowledge and creating positive customer interactions. In outbound sales, I have demonstrated proficiency in prospecting, lead generation, and engaging potential clients with persuasive communication strategies. My approach is data-driven, leveraging CRM tools like GoHighLevel to track and optimize outreach efforts for maximum impact. Whether working in a fast-paced call center or remotely as a Virtual Assistant, I prioritize building strong client relationships, meeting sales targets, and contributing to overall business growth. My combined experience enables me to adapt to different sales environments and deliver results that align with organizational goals.

I have extensive experience providing technical support for a leading telecommunications company in the United States, where I specialized in diagnosing and resolving a wide range of technical issues. My role involved troubleshooting connectivity problems, assisting customers with device setup and configuration, and ensuring seamless service restoration. I am skilled in using technical tools and resources to address customer concerns efficiently, all while maintaining clear and empathetic communication. My ability to simplify complex technical concepts has allowed me to enhance customer understanding and satisfaction. By combining technical expertise with a customer-first approach, I consistently delivered solutions that strengthened client relationships and upheld service quality standards.

As a Virtual Assistant, I have honed my expertise in lead generation, leveraging strategic research and outreach techniques to identify high-quality prospects and drive business growth. I am skilled in utilizing tools such as GoHighLevel CRM and Airtable to manage lead pipelines, track engagement, and ensure seamless follow-up. My experience includes sourcing potential leads through various online platforms, analyzing data to identify target audiences, and crafting personalized outreach strategies that convert prospects into loyal customers. I excel at maintaining organized records of leads and optimizing processes to enhance efficiency and results. With a focus on delivering value, I consistently align lead generation efforts with my clients' goals, helping them expand their reach and achieve measurable success.

With a strong background in the BPO industry and as a Virtual Assistant, I have developed exceptional data entry skills characterized by speed, accuracy, and attention to detail. My diverse experience includes managing large volumes of data across various platforms and ensuring its accuracy and integrity. In the BPO sector, I consistently handled data processing tasks such as updating customer records, logging service requests, and preparing detailed reports, all while adhering to strict confidentiality and quality standards. As a Virtual Assistant, I expanded my expertise by utilizing tools like Airtable, Trello, and GoHighLevel CRM to organize, track, and manage data efficiently for my clients. I take pride in delivering error-free data entry results and maintaining a high level of productivity, ensuring that my contributions support the operational efficiency and decision-making processes of the organizations I serve.

With a Bachelor’s degree in Secondary Education and nearly 1.6 years of hands-on internship experience in public and private school settings, I have cultivated strong teaching skills and a passion for education. My expertise includes lesson planning, classroom management, and delivering engaging and inclusive instruction tailored to diverse learning needs. Through my internships, I gained valuable insights into both traditional and innovative teaching methods, fostering an adaptable approach to education. I am skilled in creating a positive and collaborative learning environment that encourages student participation and academic growth. My dedication to lifelong learning drives me to continually enhance my teaching strategies, ensuring the success of every learner I support.

I possess strong technical writing skills, developed through my experience as a Senior Admin and a language expert. In these roles, I have created comprehensive documentation, including training manuals, process guides, client reports, and internal communications, tailored to diverse audiences. As a Senior Admin, I managed detailed reporting and documentation for payroll, scheduling, and client coordination, ensuring clarity and consistency. My background as a language expert further refined my ability to convey complex concepts in a clear, concise, and accessible manner, adapting tone and structure to suit the target audience. With a focus on accuracy and readability, I am skilled in transforming technical information into user-friendly content that enhances understanding and supports organizational objectives. My commitment to quality ensures that all written materials meet professional standards and align with business goals.

I excel in email management, ensuring organized and efficient communication channels for my clients. My expertise includes handling high volumes of emails, prioritizing messages, and responding promptly and professionally to ensure no important correspondence is overlooked. I am skilled in categorizing and filtering emails, setting up automated responses, and maintaining inboxes to support productivity and timely decision-making. Whether coordinating with clients, scheduling appointments, or managing inquiries, I ensure all email communications align with the client's tone and objectives. With a detail-oriented approach and proficiency in email platforms such as Gmail and Outlook, I provide seamless email management that supports workflow efficiency and enhances professional interactions.