8+ Years Experienced CSR | Medical VA Guru | Data Entry Pro

Overview

Looking for part-time work (5 hours/day)

at $6.22/hour ($684.20/month)

Bachelors degree

Last Active

March 23rd, 2025 (7 days ago)

Member Since

January 27th, 2023

Profile Description

Looking for a dedicated and versatile Virtual Assistant to streamline your business operations and elevate your customer service experience? 

I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, ready to bring my 8 years of expertise in Customer Service, along with specialized skills in 3 years in Medical VA and Data Entry, to support your team! With a strong focus on efficiency, organization, and proactive assistance, I’m here to help you simplify your processes so you can focus on what matters most—growing your business.

Here’s how I can help:

Medical Virtual Assistant
I can assist with various medical administrative tasks, such as:

Medical Transcription: Accurately transcribing medical records, reports, and patient histories.

Appointment Scheduling: Efficiently scheduling patient appointments and follow-up visits, ensuring minimal wait times.

Patient Data Management: Maintaining and updating patient records with the highest degree of confidentiality and accuracy.

Insurance Verification: Verifying patient insurance details to ensure smooth billing and claim processes.

Medical Billing Assistance: Supporting with medical billing, coding, and claims processing.

Patient Communication: Responding to patient inquiries via phone or email, ensuring clear communication regarding treatment schedules, medical instructions, or prescription refills.

Medical Research: Conducting research for medical information, treatments, or procedures as requested by healthcare providers.

Referrals and Medical Records Requests: Assisting with sending and receiving medical records or facilitating patient referrals to specialists.

HIPAA Compliance: Ensuring all patient data is handled securely and in compliance with HIPAA regulations.

Data Entry Specialist
From organizing large datasets to accurate data entry into CRMs, spreadsheets, and other systems, I ensure that all your data is well-organized and easily accessible. Whether it's data mining, data cleaning, or transcription, I deliver accuracy and efficiency with every task.

Customer Service Excellence
With 8 years of experience in customer service, I offer a wide range of CSR services, including:

Customer Support via Multiple Channels: I provide prompt, professional, and friendly support via phone, email, live chat, and social media platforms.

Complaint Resolution: Efficiently handling customer complaints, resolving issues, and ensuring customer satisfaction.

Product Information: Offering detailed product information and assisting customers in selecting the right products or services for their needs.

Order Processing & Tracking: Assisting with order entry, processing, and tracking shipments to ensure a smooth customer experience.

Customer Onboarding: Guiding new customers through onboarding processes, ensuring a smooth start with your product or service.

Follow-ups: Performing follow-ups with customers to ensure they are satisfied with their purchase and service.

Building Customer Loyalty: Establishing rapport with customers and ensuring a personalized experience to foster long-term loyalty.

Customer Surveys & Feedback: Collecting and analyzing customer feedback to identify areas for improvement and enhance overall service quality.

Returns & Exchanges: Managing product returns and exchanges, ensuring the process is seamless for customers.

Escalation Management: Handling complex or sensitive cases by escalating issues to the appropriate department, ensuring quick resolution.

Administrative Support
I’m here to help manage your calendar, emails, and documents with efficiency. Whether it’s handling routine tasks, preparing reports, or coordinating meetings, I’ll ensure everything stays on track and organized.

Technical Support
Troubleshooting technical issues and providing prompt support is my specialty. I’m skilled in managing tools like Google Workspace, Microsoft Office, and more to keep your systems running smoothly and minimize downtime.

Document and File Management
I’ll organize and maintain your files, ensuring quick and easy access to essential information whenever you need it.

Scheduling and Coordination
From booking appointments to organizing teaUpgrade to see actual infoetings, I manage your schedules with precision, ensuring you never miss an important event.

Proficient in tools like Google Workspace, Microsoft Office, Trello, Canva, and more, I’m ready to integrate seamlessly into your workflow and help your team thrive.

Let’s connect and discuss how I can support your business! Together, we can simplify your processes, provide exceptional service, and achieve your business goals with efficiency and accuracy.