Airbnb Superhost Support Ambassador/ Customer Service

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

March 23rd, 2025 (5 days ago)

Member Since

January 9th, 2023

Profile Description

Airbnb Experience
During my tenure at Airbnb, I initially trained as a Resolutions 1 Support Ambassador, where I specialized in addressing guest concerns, particularly reservation changes and cancellations. My responsibilities included:
Educating guests on Airbnb’s cancellation policies and terms & conditions.
Mediating between guests and Hosts, exploring the possibility of one-time courtesies to accommodate guest requests.
Three months into my role, I was promoted to Resolutions 2 Support Ambassador, handling more complex guest concerns, including:
Cleanliness issues, pest problems, missing amenities, and discrepancies between listings and advertisements.
Mediating between Hosts and guests to reach a fair resolution, ensuring compliance with Airbnb’s policies when an agreement couldn't be reached.
Recognizing my ability to handle high-level support, my lead promoted me to Dedicated Superhost Ambassador. In this role, I managed a dedicated support line for Superhosts, ensuring a seamless experience by:
Providing swift responses to their inquiries regarding listings, calendar availability, and reported issues.
Assisting with policy clarifications and ensuring Superhosts received the support necessary to maintain high guest satisfaction.Property Management Experience (Australia)
For the past two years, I have worked closely with Australian client, handling property management across:

? Central Coast

? Melbourne

? Sydney

? Gold Coast

? South Coast
My responsibilities include overseeing guest interactions, coordinating maintenance, and ensuring high service standards for properties in these regions.
With my combined experience in Airbnb support, guest relations, and property management, I bring a deep understanding of hospitality, customer service, and problem resolution in the short-term rental industry.