Maria

Customer Service Representative

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 13th, 2024 (13 days ago)

Member Since

January 3rd, 2023

Profile Description

o Persuasive Speaking Skills
o Empathy
o Adaptability
o Ability to Use Positive Language
o Clear Communication Skills
o Taking Responsibility
o Effective Listening
o Patience
o Attentiveness
o Time Management
o Willingness to Improve
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Basic Information

Age
43
Gender
Female
Website
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Address
manila, NATIONAL CAPITAL REGION (NCR)
Tests Taken
DISC
Dominance: 35
Influence: 18
Steadiness: 29
Compliance: 18
Government ID
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