o Persuasive Speaking Skills
o Empathy
o Adaptability
o Ability to Use Positive Language
o Clear Communication Skills
o Taking Responsibility
o Effective Listening
o Patience
o Attentiveness
o Time Management
o Willingness to Improve
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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