Customer and Technical Support: E-commerce

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

January 29th, 2025 (yesterday)

Member Since

December 16th, 2022

Profile Description

I am a dedicated Customer Support Specialist with 3+ years of experience in providing exceptional service across e-commerce, technical support, sales, and back-office operations. 

Skilled in managing inbound and outbound calls, live chat, email, and administrative tasks, I thrive in fast-paced environments while maintaining high-quality customer interactions.

Key Expertise:

• E-commerce Operations – Assisting customers with product inquiries, order tracking, refunds, and returns. Experienced in collaborating with suppliers to resolve order-related issues efficiently.
•  AI & Tech Proficiency – Skilled in using AI tools like ChatGPT for communication workflows, including accurate English-to-German translation for seamless customer interactions.

• Problem-Solving Under Pressure – Capable of managing high volumes of inquiries while ensuring a solution-oriented and customer-friendly approach.

• Flexibility & Adaptability – Quickly adjusts to new tools, processes, and changing business needs while maintaining attention to detail.

• Strong Customer Service Ethic – Focused on delivering personalized support and fostering long-term customer relationships through proactive issue resolution.

I am eager to contribute my expertise to a dynamic team and help create a seamless shopping experience for customers. Looking forward to connecting with opportunities that value innovation, technology, and outstanding service.

Tools & Platforms:

Hands-on experience with: Helpdesk & CRM: Salesforce, Gorgias, Zendesk, eDesk
 etc.
E-commerce Platforms: Shopify, eBay, Amazon Seller Central, Walmart etc.AI & 

Automation: ChatGPT and other customer engagement tools etc.