Administrative/Executive Asst. & Customer Service Support

I proactively identify and engage with potential clients through various channels, including LinkedIn, Indeed, and Google Search. By generating and nurturing leads, I effectively convert these prospects into valuable business opportunities.

Leveraging five years of experience in customer service, I've honed my skills in resolving complex issues and ensuring customer satisfaction. As a Subject Matter Expert, I've provided floor support to maintain quality standards. Additionally, I've transitioned into a training role, where I've successfully mentored and trained new agents, equipping them with the necessary skills to excel in their roles.

As the executive assistant to the CEO, I am responsible for a wide range of administrative and operational tasks. My duties encompass contract editing, calendar management, social media content creation, business outreach, and attending sales-related meetings. This role allows me to contribute to the overall success of the organization by providing efficient and effective support to the CEO.

Once I've identified potential clients, I craft targeted email campaigns that resonate with decision-makers. Rather than focusing solely on our services, I highlight common hiring challenges and position our staffing agency as a solution to these pain points. This personalized approach increases engagement and fosters stronger client relationships.

With no prior sales experience, I successfully transitioned into a Virtual Assistant role, specializing in cold calling to promote our staffing services. Within six months, I achieved significant results, securing five contracts and generating substantial revenue for the company. This accomplishment demonstrates my ability to quickly adapt to new challenges and deliver exceptional outcomes.

As the executive assistant to the CEO, I actively contribute to our social media strategy by sharing engaging content to increase brand awareness and attract potential clients. This includes promoting job openings to generate qualified candidates and build a strong talent pool.

In addition to actively engaging with potential clients through sales calls, I also focus on sourcing and recruiting qualified candidates. I leverage various platforms to post job openings and proactively reach out to potential hires through phone calls and text messages to expedite the hiring process.