General Virtual Assistant / Customer Service Representative

In my role in Chat Support within Customer Support, I efficiently managed customer inquiries and issues through live chat, providing real-time assistance and solutions. My responsibilities included answering questions about products and services, troubleshooting technical problems, and guiding customers through processes and procedures. I excelled at multitasking, handling multiple chat conversations simultaneously while maintaining a high level of accuracy and customer satisfaction. Utilizing CRM and chat software, I documented interactions, tracked recurring issues, and followed up to ensure comprehensive resolution. My strong written communication skills and ability to empathize with customers helped create a positive and supportive experience, fostering customer loyalty and trust.

In my role in Customer Support for Customer Service, I provided high-quality assistance to customers through various channels including email, live chat, and phone. My primary responsibilities included resolving inquiries, troubleshooting issues, and offering detailed information about products and services. I maintained a strong focus on customer satisfaction by demonstrating empathy, active listening, and effective problem-solving skills. Additionally, I used CRM systems to document interactions, track customer issues, and follow up to ensure complete resolution. My ability to handle a high volume of interactions while maintaining a positive and professional demeanor helped build strong customer relationships and foster loyalty.

In my role within Medical Billing for Medical Services, I managed billing processes for healthcare providers, ensuring accurate and timely submission of claims. I was responsible for coding medical procedures and diagnoses, verifying patient insurance coverage, and resolving discrepancies in billing statements. My duties included interacting with insurance companies to follow up on claims, addressing denials, and ensuring proper reimbursement. I also communicated with patients to explain billing details, answer questions, and set up payment plans. My meticulous attention to detail and knowledge of medical billing codes and insurance regulations enabled me to streamline the billing process and reduce errors, contributing to the financial health of the medical practice.