Ninja Freelancer

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 26th, 2024 (yesterday)

Member Since

September 18th, 2015

Profile Description

I bring more than 10 years of experience in e-commerce, customer service, and administrative support. From managing product lines and processing orders to handling customer inquiries, I’ve done it all. I’ve also led teams, resolved escalations, and streamlined operational workflows. On the admin side, I’m skilled in organizing calendars, preparing invoices, managing supplier communications, and improving daily processes. With proficiency in Shopify, Gorgias, Trello, and Excel, I’m a reliable, detail-oriented, and proactive professional ready to streamline your operations and keep everything running smoothly.

Top Skills

E-Commerce » Shopify

Experience: 5 - 10 years

Customer Support » Social Media Moderation

Experience: 2 - 5 years

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

I have extensive experience using Gorgias to manage customer service operations. I’ve handled inquiries across email, social media, and live chat, optimized ticketing workflows, and customized macros to boost response efficiency. I’ve also created automations in Gorgias, such as auto-tagging tickets and triggering follow-up responses, to streamline processes and reduce manual effort. My expertise includes processing refunds, managing exchanges, and tracking order statuses, all while ensuring a high level of customer satisfaction.